Why Buy From Us? 100% Satisfaction Guaranteed! — Page 1

LabPlanet.com is the world's leading online retailer and we have many great reasons to buy from us. We have grown into the company that we are today by always putting the customer first. A customer-centered shopping experience has always been our goal and we pride ourselves in our comprehensive policies that have put us in a realm above and beyond our competitors. Shop with us today and see the LabPlanet.com difference.

1. Satisfaction Guaranteed - We back up all purchases with a 100% satisfaction guarantee. Our generous return policy combined with our award winning customer service ensures that you will be completely satisfied. Every product sold in our store comes with a full manufacturer's warranty in addition to the 100% Satisfaction Guarantee.
2. Best Deal Guarantee - There is much more to getting the best deal than just the lowest price.  LabPlanet.com is proud to have the industry's best Customer Service along with competitive pricing and Free Ground Shipping.  If you find a better deal from an authorized reseller, let us know and we'll do everything to match or beat it. Our Best Deal Guarantee combined with our Free Shipping, ensures that we always provide you with the best value for your money.
3. Free Ground Shipping - We pay for UPS Ground Shipping within lower 48 states and for USPS Shipping to Military APO/FPO addresses on most orders over $49, and we ship quickly!
4. Wide Product Selection - We offer a huge inventory with a selection of the industry's finest products, available at the best prices. We carry tens of thousands of products and are adding more of the world's leading brands everyday. Use our easy to use site navigation or our powerful product search to quickly find what you need. If you cannot find something in our store, let us know and we'll help you locate it in our store.
5. Secure Shopping - LabPlanet.com is a completely safe environment to purchase in. Our store features the latest SSL Encryption along with the industry's latest security software from Yahoo. Our Policy is backed up by Yahoo's Fraud Prevention Policy which provides up to $1000 in coverage. The Backbone of our store is the Yahoo Shopping platform. What does this mean? Speed and Security. LabPlanet.com also cares about your privacy and will protect it. We will not share your information with unknown third parties.
6. Personalized Service - our site and service are geared towards giving you the most out of your buying experience. The Product Specialists at LabPlanet.com are fully trained with knowledge of their product specialties. No other Online Retailer can match the accumulated knowledge of our Product Specialists.
7. Great Customer Service - We go the extra mile to ensure your complete satisfaction. Our knowledgeable Product Experts and Customer Service Specialists are available via e-mail, chat, fax, and telephone to ensure the ultimate quality in customer relations based on unparalleled professionalism. We're the company that military and law enforcement professionals rely on for their needs. That same professionalism is a huge benefit to the hobbyist consumer.
8. Liberal Return Policy  -  Not happy with the order you received? No problem! We have an easy online process for facilitating exchanges and returns, and we do not charge restocking fees if you return your purchase in the same condition we sent it to you.  Our policies are in place to ensure that the customer is 100% satisfied.
9. BBB Accredited Business - LabPlanet.com, like all members of the OpticsPlanet.com family of stores, is a member in good standing of the Better Business Bureau. We exceed quality standards set by the BBB for Online Retailers.
10. We are easy to reach - Help and advice is only a quick e-mail or phone call away. When you contact LabPlanet.com, we have a fully-staffed Customer Service Department to assist you. We keep you updated after you place an order with us. We'll keep you in the loop on all our latest sales and offers via our newsletters and special e-mails. You can also use our Easy Contact Form to get questions answered fast. And you can easily track your order every step of the way with our e-mail alerts and tracking form located on our website.
11. Authorized Dealer - LabPlanet.com is a trusted distribution partner for all the brands that we sell.  We only sell genuine brand name products with 100% Authentic Manufacturer's Warranties.  We never sell gray market products and stand behind all of the products we offer.
12. Top 500 Internet Retailer - OpticsPlanet and its family of stores has grown every quarter we have been in business, and with hundreds of thousands of satisfied customers, we are one of the leading specialized retailers on the Web.  For the second year in a row LabPlanet.com was featured in the Top 500 Internet Retailer Guide. This inclusion means that LabPlanet.com was ranked highly amongst industry equals such as Apple, Amazon and Dell.
13. Special Manufacturer Deals - We are the largest online Authorized Dealer or Distributor for most of the brands we offer.  Our relationship with the major Brands ensure that we can pass special deals onto you such as Factory Demos, Rebates, Refurbished Products, and deep discounts.
14. Volume & Government Ordering - LabPlanet.com is an authorized Dun & Bradstreet and CAGE-listed supplier to the Department of Defense as well as other governmental agencies. We can facilitate volume orders large and small via RFQ's, bids, and price quote requests to help fulfill the specific needs of governmental organizations. LabPlanet.com also Supports Our Troops! We know you're job is tough that's why we make it easy for you to order the gear you need and get it to you as quickly as possible. Shipping via the USPS is FREE to all APO and FPO addresses. Please refer to our APO/FPO Shipping and Export Restrictions for more information on export to APO/FPO addresses.
15. International Shipping - LabPlanet.com will happily ship orders worldwide. We offer a full range of shipping services available via UPS and the USPS. We also gladly ship FREE to all APO and FPO addresses.
16. No Sales Tax outside of Illinois - Most orders outside the state of Illinois ship with no sales tax charged. For more details check out our sales tax policy page.
17. Simple Secure Checkout - Our fully featured store has the simplest checkout process around with many payment options (Credit Cards, Checks, Phone Orders, PayPal). Just add to your cart and order. Simple as that.  Want to order over the phone?  Just give us a call! Our service is fast, secure, and most orders ship the same day from one of our IL-based stocking warehouses.

100% Customer Satisfaction Guarantee

• LabPlanet.com 100% Customer Satisfaction - We are committed to your satisfaction. We work hard to offer outstanding customer service and product knowledge. LabPlanet.com has Free Shipping along with Free shipping to worldwide Military APO/FPOs (please refer to our APO/FPO Shipping and Export Restrictions for more information on export to APO/FPO addresses) on all purchases of $49 and up. We back our products with a liberal return and exchange policy and offer a 30 day money back guarantee. LabPlanet.com is well regarded online as a reputable member of the Better Business Bureau and your satisfaction is our goal.

• LabPlanet.com 100% Best Deal Guarantee - We guarantee a great deal on all of the products we carry. Our deep discounts, free and fast shipping, full product warrantees and exceptional customer service make us confident you won't find a better deal.

• LabPlanet.com 100% Secure Shopping - We consider security to be serious and you are assured that shopping online with us is safe. We use the latest internet ecommerce security technology and software. You will not be held liable for charges from LabPlanet.com made fraudulently on your credit card. All important data such as credit card number, name and address are 128-bit encrypted through Secure Socket Layer to guard against being read as it is sent on the internet. All internet gateways are secure and the online system deletes credit card information automatically within 30 days.

• LabPlanet.com 100% Privacy Guarantee - We respect your privacy and are devoted to protecting it. LabPlanet.com does not share with third parties your personal information. We do not sell lists for mailings or emails. We only access information such as your name, address, email address and phone numbers to serve you with better customer service.